---
title: "set support_access"
canonical: "https://docs.infoblox.com/space/nios86/35822841/set%20support_access"
format: markdown
---
The `set`` ``support_access` command enables and disables support access. This feature is disabled (off) by default. Enabling this feature allows Infoblox Support (Tier 3 access) to perform root level diagnostics on an appliance that is in severe distress. A special key is required to access the appliance at root level, and only Infoblox Support (Tier 3) can generate this key.

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**Note:** Once the problem has been resolved, Infoblox recommends that you turn off this port. Any open port that is not in use can become a security risk.

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# Syntax

`set support_access`

This command has no arguments.

# Example

`Infoblox > ``set`` ``support_access`  
` Enable support access (Grid level)? (y or n): ``y`  
`    New support access settings: `  
`    Support access enabled: Yes `  
`    Is this correct? (y or n): ``y`