---
title: "Troubleshooting"
canonical: "https://docs.infoblox.com/space/DeploymentGuideNIOSforGoogleSecOps/1680506991/Troubleshooting"
format: markdown
---
### PythonProcess Has timed out.

![image-20250730-172435.png](media://5cc03749-2ed4-4657-96a3-26bb5f6dae63)

### Solution:

1. Increase the script timeout from the Timeout Configuration of an action
  1. From the Sidebar, navigate to Response > IDE
    
  2. Search for the action script and select it. You will be able to see the codebase of the action, and on the right side, there should be an input field named  Timeout Configuration under the details tab. Update the value of Script Timeout based on your requirement, and Save the action
    
2. Another way to increase the execution speed of the action is to tweak the query parameters of the API call by reducing the time frame to search and retrieve only filtered subsets instead of all results

### Unknown error running Action.

![image-20250730-172810.png](media://ea833265-215c-4d9b-bac6-46c55208e62c)

### Solution:

The "no healthy upstream" error indicates an internal system issue. The most common cause is that all backend servers are currently unavailable or unresponsive. To resolve this problem, you should contact your system administrator for assistance