---
title: "About Infoblox Portal"
canonical: "https://docs.infoblox.com/space/BloxOneCloud/35463180/About%20Infoblox%20Portal"
format: markdown
---
Infoblox Portal is the web interface through which you access Infoblox Platform services and functionalities. Before you log in to Infoblox Portal, you must have a valid user account based on the entitlement packages your organization has purchased from Infoblox. For information about how to obtain Infoblox Platform entitlement packages, contact your Infoblox representatives.

# Initializing User Accounts

To manage Infoblox Platform services and perform Infoblox Platform functions, you must log in to the Infoblox Portal using a valid username and password.

- When you purchase the Infoblox Platform services from Infoblox, you receive an initial email informing you about the following:
  - Your user account has been created in the Infoblox Portal.
  - Another welcome email containing instructions to initialize your account is on its way.
- When you receive your welcome email, click the **Activate Account** button in the email to activate your account, so you can set your username and password.

# Logging in to Infoblox Portal

To log in to Infoblox Portal, complete the following:

1. Open an internet browser and enter *[portal.infoblox.com](http://portal.infoblox.com/)*.

2. In the log in widget, enter the username and password, and click **Sign in**. If you forget your username or password, or if you need help logging in, click **Need Assistance?** > **Help me sign in/Forgot password** at the bottom of the widget and follow the instructions to reset your password.

> ⚠️ ### Note
> ⚠️ 
> ⚠️ User sessions expire if there are no user activities for over 30 minutes. You will need to log back in to the Infoblox Portal after your user session expires. 
> ⚠️ 
> ⚠️ The Cloud Services Portal uses a fixed 30‑minute inactivity timeout and a fixed 8‑hour maximum session lifetime, even if the user remains active. These values are not configurable today. If session timeout configurability becomes available in a future release, this page will be updated to include supported ranges and configuration steps.