---
title: "Resetting User Enrollment"
canonical: "https://docs.infoblox.com/space/BloxOneCloud/35398520/Resetting%20User%20Enrollment"
format: markdown
---
<span style="color: #000000">If any users experience issues with the multi-factor authentication configuration, you can reset their user enrollment. The users must then set up multi-factor authentication again the next time they log in.</span>

> ⚠️ **Note**
> ⚠️ 
> ⚠️ <span style="color: #000000">The user's email domain must match the selected domain. Ensure that you have selected the correct domain.</span>

<span style="color: #000000">To reset user enrollment, complete the following:</span>

1. <span style="color: #000000">Log in to the Infoblox SSO Portal at </span>[<span style="color: #000000">https://sso.infoblox.com/</span>](https://sso.infoblox.com/)<span style="color: #000000">.</span>
2. <span style="color: #000000">Navigate to the </span>**<span style="color: #000000">Authentication</span>**<span style="color: #000000"> tab in the left navigation panel.</span>
3. <span style="color: #000000">Click </span>**<span style="color: #000000">Multi-Factor Authentication</span>**<span style="color: #000000"> in the top action bar.</span>
4. <span style="color: #000000">On the </span>*<span style="color: #000000">Multi-Factor Authentication</span>*<span style="color: #000000"> page, enter the user email address in the </span>**<span style="color: #000000">Reset User MFA Enrollment</span>**<span style="color: #000000"> section.</span>
5. <span style="color: #000000">Click </span>**<span style="color: #000000">Reset User</span>**<span style="color: #000000">.</span>